The Users page allows you to get an over view of people chatting with your bot. On this page, you will be able to add an attribute (tags) to the user, export the user information with the attributes and edit their attributes.

Last Active

You will be able to see when was the last time stamp they chatted with your bot.


A session is a group of user interactions with your chatbot that take place within a given time frame. Every session expires after 10 minutes of inactivity.

Messages sent

The number of messages the user sent to your bot.

Time Spent

The amount of time the user has spent on your bot .

Every session is limited to 10 mins. Once there is a period of inactivity beyond 10 mins the session will be ended.

Average Sentiment

The sentiment is derived from words and emoji people send to the chatbot. For example "hahaha" is a positive sentiment, "hello" is a neutral sentiment while " so slow!" is a negative sentiment. It is translated into a score to help you understand the general sentiment towards your bot. You may view each individual's score to determine what worked and what made them upset.

Last Message

It shows the last message that the user sent to the chatbot.


Attributes are similar to tags. However, with attribute you will be able to add a tag with a value. For example, email (tag) = (value). It allows you to store custom info about your users specific to your business . Example, if you are a company and you would like to export all user who gave you their email address only.

How to add an Attribute

Click on "add entry".

Edit the fields.