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On this page
  • Receipt of what a user received
  • Filtering Broadcast Records
  • Exporting as CSV

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Broadcast Records

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Last updated 5 months ago

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Broadcast Records let you track which users have received from your broadcasts, including the receipt status for every single user who has received it.

Every time you publish a broadcast, BotDistrikt tracks a receipt - also known as a Broadcast Record, for each user. For each record, BotDistrikt tracks

  • The identity of the user who received it

  • The date and time that the user received it

  • The status of the receipt, whether it was completed or an error

  • If the broadcast status is error

    • The accompanying error message explaining why there was an error

  • Latency - the difference between the time the broadcast was scheduled and the time the user received it

Receipt of what a user received

Hover over a record to see what a user received during the broadcast. Each user receives a unique personalized message based on the variables you use in the message.

Use the Broadcast Records page to:

  • Filter Broadcast Records

  • Export to CSV

Filtering Broadcast Records

Use the Filters on the top of the page to filter records based on several fields. Each field has a specific filter use case.

Field
Use Case

ID

Finds all records from a specific ID

Broadcast ID

Find all records a specific broadcast ID

User ID

Finds all records from a specific user ID

Story ID

Find all records publishing a broadcast of a specific story ID

Story Name

Find all records publishing a broadcast of a specific story, filterable by the story's name

User Name

Find all broadcast sent to a specific user, filterable by the user's name

Status

Find all broadcast records of a status completed or error

Message

Find all broadcast records of status error with a specific of filterable error message

Recorded At

Find all records received before or after a specific date and time

Number of Responses

Sometimes when a broadcast publishes a story that uses only 1 webhook to get a dynamically generated response, the webhook might return no responses for a specific user.

Filter by Number of Responses greater than 0, to filter only those users who received a message

Exporting as CSV

Filter broadcast records by clicking on add filter and selecting the appropriate attribute and function for the search parameter. To export filtered records, click on Select Action and Export rows to CSV.

Export to CSV will generate a .csv file with the following fields:

Field
Description

ID

An identifier based on the unique Broadcast ID.

User ID

A unique identifier assigned to the user.

User

The display name or alias of the user.

Received Broadcast ID

The unique identifier of the broadcast received by the user.

Broadcast Time

The timestamp of when the broadcast was sent.

Story ID

A unique identifier for the story associated with the interaction.

Story Name

The name or title of the story.

Status

Indicates the current state of the interaction.

Message

The content of the message exchanged during the interaction.

Created At

The timestamp of the interaction.

BotDistrikt's broadcast functionality has a default push configuration of

  • 5 Maximum Retries

  • 0.1s Backoff

View up to 5 Broadcast Records with errors for the same user because the platform attempted to retry a failed broadcast to the user 5 times

For Enterprise customers, the push configuration is customizable.

🏆
Broadcast Records Dashboard
Broadcast Records Dashboard
Broadcast Tab Filter Options
Example of Exporting Broadcast