Personality

The Personality Dashboard includes 8 sections:

1. About

2. Profile

3. Quick Replies

4. Platforms

5. Settings

6. Shortcuts

7. Team Members

8. (Persistent) Bot Preview icon

About

Update your bot's

1. Display Picture

2. Name

3. Description

To preview how the Display, Name, and About appear, hover over the tooltip:

Profile

Add or update your bot's Default Stories (such as Greeting and Fallback*) and Persistent Menu.

To update your BotDistrikt Bot's Profile, begin with updating:

1. Greeting

Once you click greeting, the dashboard navigates to a new greeting in Stories on the left-hand panel. The Story Name is selected as the default (System) greeting.

1. Story Name is selected as the default system greeting.

2. Story Language is the language that story will be able to converse in.

3. Send alert to - To enter email address, click Add Email

4. View Stats - the number of times your bot greets users. To view details, click on the eye icon . You will be redirected to Inbox.

   
5. To update the greeting text, click on the text box. A popup appears on the right-hand side: Select response type.

6. Add (further) response to the chatbot's greeting message.

7. Add quick reply - bot's default replies for each new story.

8. What will the user say next - add possible user responses.

9. Cancel to revert to Personality dashboard.

10. Create a Duplicate story.

11. Create a Broadcast. You will be redirected to the Broadcast menu in the left-hand side navigation panel to update broadcast schedules.

Fallback

The process to update the fallback is the same as the greeting.

Persistent Menu

Add New Persistent Button

To add new persistent button,

1. Click the Add Button in the Persistent Menu.

2. A side menu slides open to list the persistent menu types: URL, Story, Phone, Text.

URL

Story

To select a story as a persistent menu, ensure the required story is set up in Stories:

1. Click Add Button.

2. Select Story.

3. Select a preset story from the dropdown, or click New Story to create a new story. You will be redirected to Stories.

Phone

To select a phone number as a persistent menu:

1. Click Add Button.

2. Select Phone.

3. Name the menu.

4. Add Phone Number in the textbox.

Text

To select Text as a persistent menu:

1. Click Add Button.

2. Select Text.

3. Name the menu.

4. Add the trigger title as text.

Quick Replies

Each quick reply has a dropdown menu to select from

• Custom text

• Location

• User_email

• User_phone_number

• < return (to the previous menu)

Click Add Quick Reply.

Platforms

Platforms shortcut display the messaging channels currently available for integration with BotDistrikt. When you connect a messaging platform to your BotDistrikt bot, the icon is highlighted in the logo's (original)color. Clicking on either logo redirects you to Integrations.

Parameter Settings

Session parameters is a series of interactions within a given time frame.

Access Token

To create Access Token for the parameter feature, click Create, You will be redirected to a popup confirming access.

Once the API Access Token is created, click View to view API.

Shortcuts

A shortcut is a replacement for longer text in responses and cards. Use shortcuts to quickly edit variables such as contact number, address, operational hours, etc.

To add shortcuts:

1. Click add shortcut

Enter Shortcut and Replacement text/information.

Click to delete the shortcut.