When an Instagram user mentions your Instagram Business account in their Story, it would normally appear in your Instagram DM Inbox. When your bot is connected to your Instagram Business Account on BotDistrikt, your bot may reply to a story mention like this
Bot replies to a story mention
In order to do this, you must set up a new rule.
When someone mentions your Instagram account in their story, a postback event is triggered. To make the bot respond to this event, you must add a rule with the following condition
If the above rule is not added, the bot will respond with its default fallback story
By replying to story mentions, you will be able to convert non-chatbot users who mention your IG business account in their stories, into your Instagram chatbot marketing strategies