Tags
Tags help you organise your data
Last updated
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Tags help you organise your data
Last updated
Was this helpful?
BotDistrikt lets you analyze your chat traffic with ease with Tags. Tags are used classify and organize different types of content under your bot account. They are primarily used for managing and segmenting the bot's responses and the users interacting with your bot. This will allow for easy grouping, identifying, and finding content relevant to your chatbot’s operation.
Tags are only used for the bot’s responses such as Cards, Users, Documents, Messages, Images, Text, Audio, Video, Source and Wrong Responses (WR).
Below is an explanation of the key fields and steps involved:
Type - Determines the response medium in which the tag will be applied to.
Name - Enter the name of the tag.
Synonyms - Add alternative names or keywords for the tag.
Description - Provide a detailed description of the tag's purpose or application.
Once the tag is saved, it is successfully created and becomes available for use. You can begin assigning the tag to selected responses under the Tag field within the respective response settings.
To review where the tag has been applied, users can click on the View button on the tags dashboard. This action navigates them to the specific response medium, such as Cards, Messages, or Documents, with the relevant filters automatically applied.
If a Tag called "sides" is created for a card; when a user searches for sides, the card will appear.
Enter specific tags for leads or broadcast list recipients. For example, whether a customer is an Enterprise, warm leads, premium customers, etc. These tags will be available in the User dashboard.
Similar to users, you can select 'document' from the tags dropdown to associate tags with a document. Documents such as menus or catalogs can be tagged to trigger it with specific keywords.
Create tags associated with messages to help with creating conditions.
Similar to cards, if an image is tagged with specific tags, for example, "fish", and the user mentions it during the conversation,
"Does your menu include fish?"
Then the bot shares the image tagged with fish with the user.
Similar to messages, create tags for text-based responses to recognize user meanings, contexts, and intents and enable your bot to send relevant responses.
Create a tags list to trigger audio responses for your bot.
Similar to cards and images, if a video is tagged with specific tags, for example, "cooking tutorial," and the user mentions it during the conversation,
"Can you show me a cooking tutorial for pasta?"
Then the bot shares the video tagged with "cooking tutorial" with the user.
Create a tags list to be assigned to sources, such as documents.
Create a tags list for validation purposes and to segment them.
To add a new Tag, click on at the top right corner of the page. Then select the type of medium you would like to tag.
