# Console Console is where you can watch all of your bot's live chat logs with its users on all messaging channels, and take over the conversation as a live agent. Your bot can handover conversations to live agents, or your live agents can manually jump in and takeover bot conversations any time.

## 1) Users Pane In the Console tab, there are 3 panes. The left pane - also called **Users**, is where you can see all the users who are messaging your bot in real time. You can see their * Name * Profile Picture * Time of Last Message * Channel * Online Status marked by a green dot ## 2) Activity Pane When you click into a user, the middle pane (**Activity**), is where you can see all the messages and responses between the selected user and your bot. Under each response from a bot, choose between marking an interaction *correct* or *wrong.* All wrong responses are populated in the [Wrong Responses](/features/inbox/wrong-responses.md) dashboard. At the bottom of the Activity pane, a text box lets you reply to the user with Text or a Story. ### Enter Text The textbox at the bottom of the middle pane allows you to send a message to the user. At the top left hand corner of the textbox, the dropdown shows available messaging options, Reply with Text, Reply with Story, and Reply with WhatsApp Template if WhatsApp integration is set up.

In **Reply with Text** mode, enter a message and hit Send. A Takeover Conversation popup will appear giving you two options to: * Send Message and Pause Bot * Send Message Once You can also **Assign an Agent** to the conversation with the dropdown selector.

Once sent, the selected user receives the text you sent inside their chat with your bot. Although the Inbox shows that the response was authored by you, your end users may not. {% hint style="warning" %} Depending on the Messaging Channel, a user may or may not know if a reply came from a human. Therefore, it is a good practice to sign off every message with e.g. " - Admin" {% endhint %} When many team members use the Inbox to reply to your users, BotDistrikt starts recommending your team members' replies as suggestions in the dropdown, if they are similar. More frequently-used suggestions move to the top of the list. ### Send Story

On **Send Story** mode, select an existing story from your bot's stories and hit **Send** to reply to a user with the content of the story. Preview the story as you hover over it in the dropdown. ## 3) User Profile Pane Finally, on the right pane of the Inbox - also called **Profile**, you can get a quick summary of their profile page.

On this pane, you may proceed with the following: * Toggle Pause Bot for the user to pause/resume the bot. * Assign an Agent - this will assign the respective agent as well as create a Resolution Status dropdown: * Open * Pending * On Hold * Closed * Add or Edit Tags. * Add or Edit User Attributes. * Add or Edit Memory. * For users currently online: * Add or Edit Session Attributes * Reset a Session * Add Notes for any documentation related purpose. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.botdistrikt.com/features/inbox/console.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.