Messages
In the messages tab, you can view the all conversations in a table format. Every row in the table indicates an interaction, also known as a chat log. This view is useful for
Filtering Chat Logs
Exporting to CSV or UAT
Marking Chat Logs
Filtering Chat Logs
Filter chat logs (on the top of the page) based on several fields. Each field has a specific filter use case.
| Field | Use Case |
|---|---|
ID | Finds all chat logs from a specific ID |
User ID | Finds all chat logs from a specific user ID |
Story ID | Find all chat logs that triggered a specific story ID |
Recorded At | Find all chat logs before or after a specific date and time |
Image | Find all chat logs that were triggered with an image message |
Button Click | Find all chat logs that were triggered by a button click or postback event |
Message Text | Find all chat logs containing a specific keyword |
User Name | Find all chat logs from a specific user, filterable by the user's name |
Channel | Find all chat logs from a specific channel |
Story Name | Find all chat logs that triggered a specific story, filterable by the 's name |
Sentiment | Find all chat logs from message with a positive, neutral, or negative sentiment |
Exporting as CSV
Export filtered messages to CSV with Actions > Export to CSV
Filtering and Exporting Chat Logs
Filter chat logs by clicking on add filter and selecting the appropriate attribute and function for the search parameter. To export filtered logs, click on Select Action and Export rows to CSV.
In the Example above, we are filtering all messages before 27th June 2024 containing message text 'gelato' then exporting those messages to a UAT.
Viewing Generated Responses
You can view generated response from the Messages tab by hovering over the generated response text and clicking view responses.
Last updated
