Dashboard
Your dashboard monitors, controls, and helps to optimise the performance of your bot
Depending on your needs, you can monitor real-time and historical data.
As the bot developer, this will help you identify areas for improvement. Subsequently, it helps you customise your bot's personality, stories, responses, conditions, and user segmentation.
In addition, our dashboard helps you achieve scalability with increased traffic.
| Statistic | Description | More Info |
|---|---|---|
New Users | The number of new unique users who messaged your bot | |
Total Users | The number of total unique users who messaged your bot | |
Sessions | The number of chat sessions with your bot | |
Messages | The number of messages sent to your bot | |
Clicks | The number of URL buttons clicked from text and cards | |
Average Session | The average time spent in a single chat session | |
Fallback Rate | The ratio of times your bot resulted in its fallback message relative to its handled messages | |
WR Rate | The Wrong Response (WR) Rate. The number of messages which triggered wrong responses from your bot |
You can view new users, total users, number of sessions, messages exchanged, clicks, average session duration, fallback rate, and wrong-response rate. Hover over the analytics to understand the analytics.
The graph chart gives a clear overview of the number of Clicks, Users, and Messages.
Sentiments
The basic sentiment analysis pie chart displays the number of Positive, Negative, and Neutral sentiments that the bot received.
Positive sentiment example: "Good job!", or "Thank you!"
Neutral sentiment example: "OK", or "How are you?"
Negative sentiment example: "You are not helping me"
Channels
The channels graph indicates the number of times your bot is activated on each of your active communication channels/integrations.
Example: Website, Whatsapp, Telegram, Skype, Messenger, etc.
Sources
Sources indicate the domain source of where your Website chatbot is coming from.
Example: https://mywebsite.com, https://chat.mywebsite.com
Top Users
Top users are your end-users who have interacted the most times with your bot. The dashboard displays the number of messages exchanged with each top user as well.
Top Stories
Top Stories are your stories created from the Stories section that your user most viewed. The dashboard displays the number of stories viewed with each top stories as well.
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