BotDistrikt Documentation
  • 🟢Introduction
    • 👋Hello World
    • 🚀Quick Start
    • 🛠️Setup your Account
      • Register for BotDistrikt
      • Forgot Password
      • Chatbots Dashboard
      • Edit Profile
  • 📱Channels
    • Channels Overview
    • Website Chat
      • Website Chat Quick Start
      • Guest Users
    • Facebook Messenger
      • Import Existing Users
      • Facebook Chat Plugin
      • Facebook Checkbox Plugin
      • Facebook Private Replies
      • Facebook Ads Manager
    • Instagram
      • Import Existing Users
      • Instagram Story Mentions
    • Twitter
    • Skype
    • WhatsApp
      • Twilio WhatsApp Integration
    • Telegram
      • Telegram Commands
      • Telegram Groups
      • Telegram Channels
    • SMS
    • Google Assistant
    • WeChat
    • Other Channels
  • 🏆Features
    • Personality
    • Dashboard
    • Forms
    • Rules
      • Conditions
        • Message
        • User Attribute
    • Stories
      • Update Greeting and Fallback from Personality
    • Responses
      • Text
      • Cards
      • Images
      • Videos
      • Audios
      • Documents
      • Webhooks
      • Javascript Functions
    • Sources
      • Websites
      • Documents
      • Google Docs
      • Google Sheets
    • Users
      • Edit Users
      • Delete Users
      • Dear User
    • Inbox
      • Console
      • Messages
      • Reactions
      • Ratings
      • Clicks
      • Broadcast Records
      • Wrong Responses
    • Broadcasts
    • Settings
      • Tags
      • Audit Logs
      • Account
  • ⚙️How BotDistrikt Works
    • Interaction
    • Flow
    • Context
    • Engagement
    • Optimization
    • Artificial Intelligence
  • 🧠Artificial Intelligence
    • OpenAI
    • Vertex AI
    • Wit.ai
    • Dialogflow
      • Connecting to Dialogflow
      • Small Talk Module
        • Importing Responses
      • Multilanguage Support
  • 🧰Business Tools Integrations
    • Webhook
    • Zendesk
    • Chatbase
    • Google Docs
    • Google Sheets
    • Salesforce
  • API Reference
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  1. Features

Dashboard

Your dashboard monitors, controls, and helps to optimise the performance of your bot

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Depending on your needs, you can monitor real-time and historical data.

As the bot developer, this will help you identify areas for improvement. Subsequently, it helps you customise your bot's personality, stories, responses, conditions, and user segmentation.

In addition, our dashboard helps you achieve scalability with increased traffic.

You can view new users, total users, number of sessions, messages exchanged, clicks, average session duration, fallback rate, and wrong-response rate. Hover over the analytics to understand the analytics.

The graph chart gives a clear overview of the number of Clicks, Users, and Messages.

Sentiments

The basic sentiment analysis pie chart displays the number of Positive, Negative, and Neutral sentiments that the bot received.

Positive sentiment example: "Good job!", or "Thank you!"

Neutral sentiment example: "OK", or "How are you?"

Negative sentiment example: "You are not helping me"

Channels

The channels graph indicates the number of times your bot is activated on each of your active communication channels/integrations.

Example: Website, Whatsapp, Telegram, Skype, Messenger, etc.

Sources

Sources indicate the domain source of where your Website chatbot is coming from.

Example: https://mywebsite.com, https://chat.mywebsite.com

Top Users

Top users are your end-users who have interacted the most times with your bot. The dashboard displays the number of messages exchanged with each top user as well.

Top Stories

Top Stories are your stories created from the Stories section that your user most viewed. The dashboard displays the number of stories viewed with each top stories as well.

Statistic
Description
More Info

New Users

The number of new unique users who messaged your bot

Total Users

The number of total unique users who messaged your bot

Sessions

The number of chat sessions with your bot

Messages

The number of messages sent to your bot

Clicks

The number of URL buttons clicked from text and cards

Average Session

The average time spent in a single chat session

Fallback Rate

The ratio of times your bot resulted in its fallback message relative to its handled messages

WR Rate

The Wrong Response (WR) Rate. The number of messages which triggered wrong responses from your bot

🏆
Rules
Users
Users
Sessions
Messages
Clicks
Sessions
Messages
Wrong Responses
Bot Channels, Sources, Top Users and Top Stories
Analytics Cards
Graphicsl Overview of Clicks, Users, and Messages.
Sentiment Pie Chart
Channel Frequency
Sources
Top Users with Number of Messages
Top Stories