# Dashboard

Depending on your needs, you can monitor real-time and historical data.

As the bot developer, this will help you identify areas for improvement. Subsequently, it helps you customise your bot's personality, stories, responses, conditions, and user segmentation.

In addition, our dashboard helps you achieve scalability with increased traffic.

<figure><img src="/files/zVfQB6scBoUTkYK9p9oq" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/e2XV48CLR2vUpRpJMJXS" alt=""><figcaption></figcaption></figure>

<table><thead><tr><th width="157">Statistic</th><th width="422">Description</th><th data-type="content-ref">More Info</th></tr></thead><tbody><tr><td><strong>New Users</strong></td><td>The number of new unique users who messaged your bot</td><td><a href="/pages/8RlfqqlKiBGg2WHi3O7R#users">/pages/8RlfqqlKiBGg2WHi3O7R#users</a></td></tr><tr><td><strong>Total Users</strong></td><td>The number of total unique users who messaged your bot</td><td><a href="/pages/8RlfqqlKiBGg2WHi3O7R#users">/pages/8RlfqqlKiBGg2WHi3O7R#users</a></td></tr><tr><td><strong>Sessions</strong></td><td>The number of chat sessions with your bot</td><td><a href="/pages/8RlfqqlKiBGg2WHi3O7R#sessions">/pages/8RlfqqlKiBGg2WHi3O7R#sessions</a></td></tr><tr><td><strong>Messages</strong></td><td>The number of messages sent to your bot</td><td><a href="/pages/8RlfqqlKiBGg2WHi3O7R#messages">/pages/8RlfqqlKiBGg2WHi3O7R#messages</a></td></tr><tr><td><strong>Clicks</strong></td><td>The number of URL buttons clicked from text and cards</td><td><a href="/pages/8RlfqqlKiBGg2WHi3O7R#clicks">/pages/8RlfqqlKiBGg2WHi3O7R#clicks</a></td></tr><tr><td><strong>Average Session</strong></td><td>The average time spent in a single chat session</td><td><a href="/pages/8RlfqqlKiBGg2WHi3O7R#sessions">/pages/8RlfqqlKiBGg2WHi3O7R#sessions</a></td></tr><tr><td><strong>Fallback Rate</strong></td><td>The ratio of times your bot resulted in its fallback message relative to its handled messages</td><td><a href="/pages/8RlfqqlKiBGg2WHi3O7R#messages">/pages/8RlfqqlKiBGg2WHi3O7R#messages</a></td></tr><tr><td><strong>WR Rate</strong></td><td>The Wrong Response (WR) Rate. The number of messages which triggered wrong responses from your bot</td><td><a href="/pages/8RlfqqlKiBGg2WHi3O7R#wrong-responses">/pages/8RlfqqlKiBGg2WHi3O7R#wrong-responses</a></td></tr></tbody></table>

<figure><img src="/files/WvRpcUcBzbnyD09DEGsY" alt=""><figcaption><p>Bot Channels, Sources, Top Users and Top Stories</p></figcaption></figure>

You can view new users, total users, number of sessions, messages exchanged, clicks, average session duration, fallback rate, and wrong-response rate. Hover over the analytics to understand the analytics.

<figure><img src="/files/osPSknX7VU0DWjHYfa1n" alt=""><figcaption><p>Analytics Cards</p></figcaption></figure>

The graph chart gives a clear overview of the number of Clicks, Users, and Messages.

![Graphicsl Overview of Clicks, Users, and Messages.](/files/-MCzikOSEL7hP3m8nvq3)

**Sentiments**

The basic sentiment analysis pie chart displays the number of Positive, Negative, and Neutral sentiments that the bot received. &#x20;

{% hint style="info" %}
Positive sentiment example: "Good job!", or "Thank you!"

Neutral sentiment example: "OK", or "How are you?"

Negative sentiment example: "You are not helping me"&#x20;
{% endhint %}

<figure><img src="/files/ec4tUF3s7YeVJw1bBDSZ" alt=""><figcaption><p>Sentiment Pie Chart</p></figcaption></figure>

**Channels**

The channels graph indicates the number of times your bot is activated on each of your active communication channels/integrations.&#x20;

Example: Website, Whatsapp, Telegram, Skype, Messenger, etc.

<figure><img src="/files/AyhhPaBY1Cx3jduJgpQ3" alt=""><figcaption><p>Channel Frequency</p></figcaption></figure>

**Sources**

Sources indicate the domain source of where your Website chatbot is coming from.

Example: <https://mywebsite.com>, <https://chat.mywebsite.com>

<figure><img src="/files/6Uxzz43lOI9dkcsuIeKf" alt=""><figcaption><p>Sources</p></figcaption></figure>

**Top Users**

Top users are your end-users who have interacted the most times with your bot. The dashboard displays the number of messages exchanged with each top user as well.

<figure><img src="/files/RVhBRsxLrfL9Xl4nIZc2" alt=""><figcaption><p>Top Users with Number of Messages</p></figcaption></figure>

&#x20;**Top Stories**

Top Stories are your stories created from the **Stories** section that your user most viewed. The dashboard displays the number of stories viewed with each top stories as well.

<figure><img src="/files/BApaH6E3khr3W4QXYWhg" alt=""><figcaption><p>Top Stories</p></figcaption></figure>

{% content-ref url="/pages/-LjBoKA8jl6\_dmeiZQnR" %}
[Rules](/features/rules.md)
{% endcontent-ref %}


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# Agent Instructions: Querying This Documentation

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Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
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The question should be specific, self-contained, and written in natural language.
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Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.