Website Chat

You may deploy your bot to appear as a widget on your own website. 
Your website's visitors may chat with your bot on it or link to other live messaging channels.
The end product will look like this on a desktop screen
and like this on mobile
Prerequisites
In order to deploy your bot on your website, you will need to
have a live and publicly accessible HTTPS-secured website
be able add custom scripts to the website's HTML source code
Setup
From your bot account, go to Integrations
Select Website
Go to Integrations > Select Website
You will have to enter basic details to set up the chatbot widget on your website
Under the Domains field, enter the domain URL(s) the websites that you wish to install the website widget on. Some examples are
https://mywebsite.com
https://app.mysoftware.com
https://temp123.ngrok.io
If you do not add your domains, the chatbot will display an error message like this
Error if you do not add your website's domain
 You can enter multiple domain URLs for the chatbot to be on multiple websites.
Click Link to Website
Install
You will be presented with some customised HTML code to copy.
Custom HTML code to copy
Copy and paste the code into your website's HTML source code, just before the closing </head> tag
1
<head>
2
...
3
...
4
...
5
<!-- PASTE SCRIPT HERE -->
6
</head>
Copied!
and that's it! Your bot widget will appear as soon as you refresh the page.
Customize
You may customise 2 fields of the website chat widget
Field
Used For
Primary Color
Keeping your website's branding consistent
Privacy Policy
Giving visitors a checkbox to consent to before they use the chatbot widget
It is recommended to have a privacy policy set up to keep compliant with GDPR and other data privacy regulations around the globe
Managing Users
Unlike a user messaging your bot with another messaging channel, website visitors are anonymous and cannot be identified by the chatbot.
Therefore, your users who message your bot will be given a random name in format of Website Guest XXXXX. 
Users Dashboard of users of the Website Widget
Website users have 2 attributes setup as soon as they click GET STARTED
Attribute
Description
Use
webchat_id
A unique generated ID
to identify a user as long as their session is active
source
The domain URL where they messaged the chatbot from
to personalise chat experiences with rules
A note on Website bot Users
Website chat does not automatically store any identification information, as opposed to other messaging channels. Every user is a Guest User. This means after messaging your bot, if a user
Clicks Reset Chat,
Closes the page on their browser, then revisits the page, or
Stays inactive on the page for more than your bot's Session Length
Their profile on your bot will expire. Subsequent chats from the same person will create a 2nd User profile on your bot.
Please be wary of Guest Users as each one of them counts towards your plan's User Limit
It is recommended to make your website chat bot request every user for personally identifiable information such as their email address or phone number, so you may continue conversations with them later on. Please remember to add your Privacy Policy to the Website Chat integration before doing this.

Twilio WhatsApp Integration

Next - Messaging Channels

Other Channels

Last modified 22d ago

Copy link

Contents

A note on Website bot Users