Ratings
Last updated
Last updated
User ratings can be recorded through BotDistrikt's Website Chatbot Widget, providing valuable insights into user satisfaction. This feature is a key tool for monitoring user satisfaction and evaluating the effectiveness of conversations delivered through your bot. In this page, admins could filter through ratings as well as exporting the data in CSV.
Note that this functionality applies only to the Website Chatbot Widget and is not available for Messaging App integrations such as WhatsApp, Telegram, Facebook Messenger, or Instagram.
The rating screen is displayed in the following scenarios:
When the user closes the chat by pressing the X button.
When the user clicks "Restart" to begin a new chat session.
At this point, the user can:
Select a star rating (1 to 5).
Provide optional text feedback about their experience.
After a rating is submitted, it will be visible in Inbox > Ratings. Recorded ratings can be filtered by all column categories and exported to CSV.
Use the Filters on the top of the page to filter ratings based on several fields. Each field has a specific filter use case.
User ID
Finds all ratings associated with a specific user.
User Name
Find all ratings from a specific user, filterable by the user's name.
Channel
Finds all ratings on a specific platform.
Widget ID
Finds all ratings linked to a specific widget. Only applies to Website Bot Widgets and cannot be used for Messaging Apps.
Rating
Finds all ratings provided by users.
Feedback
Finds all user-provided feedback.
Recorded At
Find all reactions made before or after a specific date and time.
Filter rating logs by clicking on add filter and selecting the appropriate attribute and function for the search parameter. To export filtered logs, click on Select Action and Export rows to CSV.
Export to CSV will generate a .csv file with the following fields:
ID
An identifier based on the unique Message ID.
Rating
The score over 5 that the user provides to rate the bot's response or interaction quality.
Feedback
Any additional input or remarks provided by the user regarding the interaction.
User ID
A unique identifier assigned to the user.
User
The display name or alias of the user involved in the interaction.
Channel
The platform or medium through which the interaction occurred.
Widget ID
Only applies to Website Bot Widgets and cannot be used for Messaging Apps.
Date [Timezone]
This column reflects the timezone of the user exporting the data. For example, if the export is generated in New York, the column will show 'Date [GMT-05:00]'.
Chat History Link
A URL or link to access the complete chat history for the interaction.
Collect Ratings can be toggled on and off at the Widget level. To access the toggle, go to Integrations > Website. If the Collecting Ratings toggle is inactive, users will not be prompted to rate their experience on session close. If it is turned on, the ratings feature will only apply to that website chat widget.
