Reactions
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User reactions refer to emoji responses, such as thumbs up (👍) or thumbs down (👎), which can be collected through BotDistrikt's Website Widget and integrations with messaging channels, including WhatsApp, Telegram, Facebook, and Instagram.
This is useful for monitoring your users sentiments in terms of reactions through conversations presented through your bot.
This page can also be used for
Filtering Reactions
Exporting to CSV
Below each of your bot's responses, there will be a thumbs up icon to indicate a Good response, and a thumbs down icon for Bad response. These icons allow users to indicate whether the response is useful or not.
After clicking on a reaction icon, the user will be prompted to provide feedback for their selection.
For messaging integrations, user responses can be collected from native emoji reactions.
All recorded reactions will appear in the Reactions dashboard under Inbox > Reactions. Here, you can view, filter, and export reactions for further analysis.
Use the Filters on the top of the page to filter Reaction based on several fields. Each field has a specific filter use case.
User ID
Finds all reactions associated with a specific user ID.
User Name
Find all reactions from a specific user, filterable by the user's name.
Channel
Finds all reactions on a specific platform.
Widget ID
Finds all reactions linked to a specific widget. Only applies to Website Bot Widgets and cannot be used for Messaging Apps.
Reaction
Finds all user reactions to filter responses specifically containing Thumbs Up (👍) or Thumbs Down (👎) emojis.
Emoji
Finds all emojis used to filter reactions based on specific emojis, enabling more granular analysis of user responses.
Feedback
Finds all user-provided feedback to filter and analyze the text content.
Recorded At
Find all reactions made before or after a specific date and time.
Filter reaction logs by clicking on add filter and selecting the appropriate attribute and function for the search parameter. To export filtered logs, click on Select Action and Export rows to CSV.
Export to CSV will generate a .csv file with the following fields:
ID
An identifier based on the unique Message ID.
Reaction
Displays the user's reaction to the bot's response.
Feedback
Any additional input or remarks provided by the user regarding the interaction.
Message
The user's message during the interaction.
Response
The bot's response to the user's message during the interaction.
User ID
A unique identifier assigned to the user.
User
The display name or alias of the user involved in the interaction.
Channel
The platform or medium through which the interaction occurred.
Widget ID
Only applies to Website Bot Widgets and cannot be used for Messaging Apps.
Date [Timezone]
This column reflects the timezone of the user exporting the data. For example, if the export is generated in New York, the column will show 'Date [GMT-05:00]'.
Chat History Link
A URL or link to access the complete chat history for the interaction.
Collect Message Reactions can be toggled on and off at the Widget level. To access the toggle, go to Integrations > Website. If the Collect Message Reactions toggle is inactive, the reaction feature (e.g., thumbs up or thumbs down) will not be available for that specific website widget chatbot.
To view reactions in context, click on . The expanded interaction cell shows the chatbot's response that got reacted to in the context of the chat history.
