Edit Users

Users

From the Users dashboard, click on the user's name to see this page below. This page contains standard fields that are collected from the users. Such as First and Last name, Contact Details, Notes and Tags.

Standard Fields

On the Edit Users page, you will be able to see the standard fields: Profile Picture, Channel, Group, Created At, First Name, Last Name, Email, Phone, Timezone, Tags, Notes, and the Pause bot and Infinite Session toggles.

Profile Picture - A profile picture is the user's profile picture derived from the messaging channel they are using the bot in. This field is automatically populated with the Facebook Messenger and Telegram integrations. You may edit this image for each user.

Channel - This icon represents which channel your users are using to communicate with your bot. Examples of channels are Web chat, Facebook Messenger, and Telegram, etc.

Group - It indicates if the user is in a chat group.

Created At - It shows when the user first started messaging your chatbot.

First Name - User's first name. This field is automatically populated with the Facebook Messenger and Telegram integrations. You may edit this field for each user.

Last Name - User's last name. This field is automatically populated with the Facebook Messenger and Telegram integrations. You may edit this field for each user.

Email - User's email. You may edit this field for each user.

Phone - User's phone number. This field is automatically populated with the Whatsapp integration. You may edit this field for each user.

Timezone - The timezone that the user is in. This field is automatically populated with the Skype integration. You may edit this field for each user.

Tags - A list of tags that are assigned to the user. You may edit this field for each user.

Notes - Notes that are assigned to this user. You may edit this field for each user.

Pause bot toggle - This toggle allows you to pause the bot to allow a human to take over the chat. The default pause time is 10 minutes. However, you can edit it on the Personality page.

Infinite Session toggle - This toggle allows you to extend a user's session with your chatbot indefinitely, bypassing its session length from the Personality page. This is useful for keeping a user's context in memory, such as when letting them fill out a form, or when sending them a survey via a broadcast.

Custom Fields

On the next section of the page, you will see the Attributes box. The attributes are Custom Fields you set for your users.

Attributes - Attributes are similar to tags. However, with attributes, you will be able to add a tag with a value.

For example, email = [e-mail] means "email" is the tag "[e-mail]" is the value. It allows you to store custom extended information about your users specific to your chatbot's use cases.

For example, if you have users from all over the world, you can have an attribute "country = Malaysia" to filter the subset of users who are from Malaysia. Attributes are great for personalization of a user's chatbot experience with rules, and segmenting subsets of users with broadcasts.

Stats

User Stats

Sessions - A session is a group of user interactions with your chatbot that take place within a given time frame.

Messages - The number of messages the user sent to your bot.

Clicks - The total number of times the user clicks on any link sent by the bot.

Time Spent - Total amount of time spent engaging the bot.

emojisAverage Sentiment - The sentiment is derived from words and emoji people send to the chatbot. For example "hahaha" is a positive sentiment, "hello" is a neutral sentiment while " so slow!" is a negative sentiment. It is translated into a score to help you understand the general sentiment towards your bot. You may view each individual's score to determine what worked and what made them upset.

Last Message - The last message that the user sent to the bot.

Last Message At - It shows when the user sent his/her last message to the chatbot.