message
text
has keyword
balance
memory
ask-bank-account
equals
true
User: My account Bot: Sure, what would you like to know?Bot uses an action to store a memory property: ask-bank-account, value: true
---------- User: What is my balance?Bot checks its rules and finds the Passing Rule: user is asking bank account balance. Bot has now IDENTIFIED WHAT TO DO
bank-balance
. Then, we added a Text Response showing the bank balance with a Refresh Now button. Finally, we added 2 quick replies: How to improve and Contact Customer Support.User: My account Bot: Sure, what would you like to know?Bot uses an action to store a memory property: ask-bank-account, value: true
---------- User: What is my balance?Bot checks its rules and the Passing Rule: user is asking bank account balance. Bot has now IDENTIFIED WHAT TO DO
----------Bot selects the rule's story to DECIDE HOW TO RESPOND
Bot: Your current balance $536.12