Wrong Responses
The Wrong Responses dashboard allows you to view users who received the Wrong Responses and set conditions accordingly.
Marking Message as Wrong Response
To mark a message as a wrong response, navigate to Inbox > Console. In the user activity window there will be a dropdown arrow with the default 'correct' text below the message. Clicking on the dropdown will allow you to mark the message as wrong. To access the Wrong Responses tab, click on the red arrow.
Every time a user receives a wrong response, BotDistrikt tracks the message. The Wrong Responses dashboard includes:
The identity of the user who received it.
User Status.
User Message.
Wrong Response.
Updated at.
Managing the wrong responses. In the Manage column, you can enter notes about the wrong response, create a tag for reference, assign team members, as well as set a due date and priority.
Under the Actions header, you can Delete the wrong message entry and Replay Message which shows you that specific interaction between the user and the chatbot.
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