Messages
Messages is where you can watch all of your bot's live chat logs with its users on all messaging channels. There are 2 views of this page
Basic View
Advanced View
Basic View
On the Basic View, there are 3 panes. The left pane - also called Users, is where you can see all the users who are messaging your bot in real time. You can see their
Name
Profile Picture
Time of Last Message
Channel
Online Status marked by a green dot
When you click into a user, the middle pane (Activity), is where you can see all the messages and responses between the selected user and your bot.
Under each response from a bot, choose between marking an interaction correct or wrong. All wrong responses are populated in the Wrong Responses dashboard.
At the bottom of the Activity pane, a text box lets you reply to the user instead with Text or a Story.
Enter Text
On Enter Text mode, enter a reply and hit Send. The selected user receives the text you sent inside their chat with your bot.
Although the Inbox shows that the response was authored by you, your end users may not.
Depending on the Messaging Channel, a user may or may not know if a reply came from a human. Therefore, it is a good practice to sign off every message with e.g. " - Admin"
When many team members use the Inbox to reply to your users, BotDistrikt starts recommending your team members' replies as suggestions in the dropdown, if they are similar. More frequently-used suggestions move to the top of the list.
Send Story
On Send Story mode, select an existing story from your bot's stories and hit Send to reply to a user with the content of the story.
Preview the story as you hover over it in the dropdown.
User Profile
Finally, on the right pane of the Inbox - also called Profile, you can get a quick summary of their profile page. On this pane,
Toggle Pause Bot for the user to pause/resume the bot
Add or Edit User Attributes
For users currently online
Add or Edit Session Attributes
Reset a Session
Advanced View
In Advanced View, the Inbox you can view the Inbox in a table format. Every row in the table indicates an interaction, also known as a chat log. This view is useful for
Filtering Chat Logs
Exporting to CSV
Marking Chat Logs
Filtering Chat Logs
Filter chat logs (on the top of the page) based on several fields. Each field has a specific filter use case.
| Field | Use Case |
|---|---|
User ID | Finds all chat logs from a specific user ID |
Story ID | Find all chat logs that triggered a specific story ID |
Recorded At | Find all chat logs before or after a specific date and time |
Image | Find all chat logs that were triggered with an image message |
Button Click | Find all chat logs that were triggered by a button click or postback event |
Message Text | Find all chat logs containing a specific keyword |
User Name | Find all chat logs from a specific user, filterable by the user's name |
Story Name | Find all chat logs that triggered a specific story, filterable by the 's name |
Sentiment | Find all chat logs from message with a positive, neutral, or negative sentiment |
Exporting as CSV
Export filtered messages to CSV with Actions > Export to CSV
Marking Chat Logs
Mark chat logs as wrong responses in bulk with Actions > Mark as Wrong
In the Example above, we are using advanced to filter all messages after 20th October 2021 by a user called Carissa, then exporting those messages to a CSV.
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