Twilio WhatsApp Integration
By integrating Twilio WhatsApp API, the platform allows your bot to respond to WhatsApp messages directly, and automate customer care, sales, support, and other business functions.
Prerequisites
For the Twilio WhatsApp API Provider, we will need
An Account SID
Auth Token
A WhatsApp-enabled Number
When a user sends a message to your WhatsApp Enabled Number, your BotDistrikt bot will reply to them
Create a Twilio Account
You can set up a new Twilio Account here. After logging in for the first time and setting up your details, you will be taken to the Dashboard page.
You will get your Account SID and the Auth Token from this page
New accounts come with $15 worth of credits, which you can use to purchase a phone number
Enable the WhatsApp Sandbox
Click on the Programmable Messaging tab and click on Try it Out > Try WhatsApp
Follow the instructions on this page
When your device is connected to the Sandbox, you will receive this message
After you have successfully completed the above steps, return to the Twilio Programmable Messaging > Try WhatsApp. You will see this message.
You are now ready to setup the Twilio WhatsApp API Provider on your BotDistrikt WhatsApp channel
Setup
We have our Account SID and Auth Token ready. We need to get the WhatsApp Enabled Number ready now.
On Twilio, click Settings > WhatsApp Sandbox Settings to get your WhatsApp Enabled Number.
On BotDistrikt, fill in all 3 fields:
An Account SID
Auth Token
A WhatsApp Enabled Number
For the WhatsApp Enabled number, make sure to remove the white spaces and add a whatsapp: prefix.
For example, if the number you copy from Twilio is +1 415 523 8886, The number you will need to key into BotDistrikt is whatsapp:+14155238886
Click Link to WhatsApp
When it is linked, take note of the When A Message Comes In and Status Callback endpoint URLs
Go Back to Twilio
Click Settings > WhatsApp Sandbox Settings and paste the respective endpoint URLs there
Click Save on Twilio
Your BotDistrikt bot is now connected to WhatsApp through Twilio!
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