> For the complete documentation index, see [llms.txt](https://docs.botdistrikt.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.botdistrikt.com/~/changes/0vKpeYfH1kU14HbdearJ/features/inbox/messages.md).

# Messages

In the messages tab, you can view the all conversations in a table format. Every row in the table indicates an interaction, also known as a chat log. This view is useful for

* Filtering Chat Logs
* Exporting to CSV or UAT
* Marking Chat Logs

### Filtering Chat Logs

Filter chat logs (on the top of the page) based on several fields. Each field has a specific filter use case.

<figure><img src="https://2535542804-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LirAdLo22OkAW9w3tvY%2Fuploads%2FXSOIF9sVbRgCaITQXYhT%2FGroup%20203.png?alt=media&amp;token=14b6aa52-78b6-4f97-9d12-5c68fe484ea0" alt="" width="375"><figcaption><p>Message Tab Filter Options</p></figcaption></figure>

<table><thead><tr><th>Field</th><th>Use Case</th><th data-hidden></th></tr></thead><tbody><tr><td>ID</td><td>Finds all chat logs from a specific ID</td><td></td></tr><tr><td>User ID</td><td>Finds all chat logs from a specific user ID</td><td></td></tr><tr><td>Story ID</td><td>Find all chat logs that triggered a specific story ID </td><td></td></tr><tr><td>Recorded At</td><td>Find all chat logs before or after a specific date and time</td><td></td></tr><tr><td>Image</td><td>Find all chat logs that were triggered with an image message</td><td></td></tr><tr><td>Button Click</td><td>Find all chat logs that were triggered by a button click or postback event</td><td></td></tr><tr><td>Message Text</td><td>Find all chat logs containing a specific keyword</td><td></td></tr><tr><td>User Name</td><td>Find all chat logs from a specific user, filterable by the user's name</td><td></td></tr><tr><td>Channel</td><td>Find all chat logs from a specific channel</td><td></td></tr><tr><td>Story Name</td><td>Find all chat logs that triggered a specific story, filterable by the 's name</td><td></td></tr><tr><td>Sentiment</td><td>Find all chat logs from message with a positive, neutral, or negative sentiment</td><td></td></tr></tbody></table>

### Exporting  as CSV

Export filtered messages to CSV with Actions > Export to CSV

### Filtering and Exporting Chat Logs

Filter chat logs by clicking on **add filter** and selecting the appropriate attribute and function for the search parameter. To export filtered logs, click on **Select Action** and **Export rows to CSV**.

<figure><img src="https://2535542804-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LirAdLo22OkAW9w3tvY%2Fuploads%2FhIaTVORZ6Sa6usXS6KXZ%2Fdownload.gif?alt=media&amp;token=848f129c-9f5c-4ed5-a4c6-5f19f11c6586" alt=""><figcaption><p>Example of using Message View</p></figcaption></figure>

In the Example above, we are filtering all messages before 27th June 2024 containing message text 'gelato' then exporting those messages to a UAT.

### Viewing Generated Responses

You can view generated response from the Messages tab by hovering over the generated response text and clicking view responses.

<figure><img src="https://2535542804-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LirAdLo22OkAW9w3tvY%2Fuploads%2FbeeSxIAeS72PdoLTkN1N%2FUntitled%20design.gif?alt=media&amp;token=00b7296f-b072-41fd-9fa4-fb13933b04f4" alt=""><figcaption><p>Viewing Generated Responses</p></figcaption></figure>
