Messages

In the messages tab, you can view the all conversations in a table format. Every row in the table indicates an interaction, also known as a chat log. This view is useful for

• Filtering Chat Logs

• Exporting to CSV or UAT

• Marking Chat Logs

Filtering Chat Logs

Filter chat logs (on the top of the page) based on several fields. Each field has a specific filter use case.

Message Tab Filter Options

Field	Use Case
ID	Finds all chat logs from a specific ID
User ID	Finds all chat logs from a specific user ID
Story ID	Find all chat logs that triggered a specific story ID
Recorded At	Find all chat logs before or after a specific date and time
Image	Find all chat logs that were triggered with an image message
Button Click	Find all chat logs that were triggered by a button click or postback event
Message Text	Find all chat logs containing a specific keyword
User Name	Find all chat logs from a specific user, filterable by the user's name
Channel	Find all chat logs from a specific channel
Story Name	Find all chat logs that triggered a specific story, filterable by the 's name
Sentiment	Find all chat logs from message with a positive, neutral, or negative sentiment

Exporting as CSV

Export filtered messages to CSV with Actions > Export to CSV

Filtering and Exporting Chat Logs

Filter chat logs by clicking on add filter and selecting the appropriate attribute and function for the search parameter. To export filtered logs, click on Select Action and Export rows to CSV.

Example of using Message View

In the Example above, we are filtering all messages before 27th June 2024 containing message text 'gelato' then exporting those messages to a UAT.

Viewing Generated Responses

You can view generated response from the Messages tab by hovering over the generated response text and clicking view responses.

Viewing Generated Responses