Ratings
User rating on session close can be recorded on BotDistrikt's widgets. On both BotDistrikt's platform and website widgets, clicking on the close button will open the ratings screen where users can rate their chat experience.
After a rating is submitted, it will be visible in Inbox > Ratings. Recorded ratings can be filtered by all column categories and exported to CSV.
Collect Ratings can be toggled on and off at the Widget level. To access the toggle, go to Integrations > Website. If the Collecting Ratings toggle is inactive, users will not be prompted to rate their experience on session close. If it is turned on, the ratings feature will only apply to that website chat widget.
Last updated
Was this helpful?