Dashboard
Your dashboard monitors, controls, and helps to optimise the performance of your bot
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Your dashboard monitors, controls, and helps to optimise the performance of your bot
Last updated
Was this helpful?
Depending on your needs, you can monitor real-time and historical data.
As the bot developer, this will help you identify areas for improvement. Subsequently, it helps you customise your bot's personality, stories, responses, conditions, and user segmentation.
In addition, our dashboard helps you achieve scalability with increased traffic.
You can view new users, total users, number of sessions, messages exchanged, clicks, average session duration, fallback rate, and wrong-response rate. Hover over the analytics to understand the analytics.
The graph chart gives a clear overview of the number of Clicks, Users, and Messages.
Sentiments
The basic sentiment analysis pie chart displays the number of Positive, Negative, and Neutral sentiments that the bot received.
Positive sentiment example: "Good job!", or "Thank you!"
Neutral sentiment example: "OK", or "How are you?"
Negative sentiment example: "You are not helping me"
Channels
The channels graph indicates the number of times your bot is activated on each of your active communication channels/integrations.
Example: Website, Whatsapp, Telegram, Skype, Messenger, etc.
Sources
Sources indicate the domain source of where your Website chatbot is coming from.
Example: https://mywebsite.com, https://chat.mywebsite.com
Top Users
Top users are your end-users who have interacted the most times with your bot. The dashboard displays the number of messages exchanged with each top user as well.
Top Stories
Top Stories are your stories created from the Stories section that your user most viewed. The dashboard displays the number of stories viewed with each top stories as well.
New Users
The number of new unique users who messaged your bot
Total Users
The number of total unique users who messaged your bot
Sessions
The number of chat sessions with your bot
Messages
The number of messages sent to your bot
Clicks
The number of URL buttons clicked from text and cards
Average Session
The average time spent in a single chat session
Fallback Rate
The ratio of times your bot resulted in its fallback message relative to its handled messages
WR Rate
The Wrong Response (WR) Rate. The number of messages which triggered wrong responses from your bot
